HR Manager

Location: Head Office (Grosvenor Pulford Hotel & Spa) with occasional travel across all five sites

Nelson Hotels & Inns is a family‑owned hospitality group operating five award‑winning sites across Cheshire and the Wirral. We are seeking an experienced, hands‑on HR Manager to deliver day‑to‑day HR operations and provide practical support to managers across the business.

This is a fully operational role, suited to a confident HR professional who enjoys managing the full employee lifecycle, handling ER cases, supporting recruitment, and ensuring consistent HR practice across multiple sites. You will work closely with managers and our HR Officer to provide a reliable, compliant, and approachable HR service.

Salary & Benefits

• 30% staff discount on food across all 5 Nelson Hotels & Inns sites
• Employee assistance programme (practical, emotional and financial support services) through the Licensed Trade Charity
• Preferential discount on hotel stays across the Nelson Hotels & Inns group.
• Free onsite parking, gym membership & free meals on shift

Key Responsibilities

Operational HR Delivery

• Provide day‑to‑day HR support to managers across all sites
• Manage recruitment, onboarding, induction, performance, absence and offboarding
• Maintain accurate HR documentation, contracts and personnel records
• Ensure smooth HR processes and consistent standards
• Liaise with Payroll to ensure correct data flow and timely resolution of queries

Employee Relations

• Lead disciplinary, grievance, capability and wellbeing cases
• Conduct investigations and support formal hearings
• Coach managers on practical people management
• Ensure fair, consistent and legally compliant case handling

Compliance & Governance

• Ensure compliance with employment law, right‑to‑work checks and record‑keeping
• Maintain and update HR policies and procedures
• Liaise with external advisors when required

Learning & Development

• Support managers with training needs and skills gaps
• Assist with delivering practical development initiatives

About You

We are looking for a HR professional who is:

• Experienced in hands‑on, operational HR
• Hospitality experience is highly advantageous together with Level 5 CIPD
• Pragmatic, solutions‑focused and commercially aware
• Calm, professional and resilient in a fast‑paced environment
• Approachable and confident supporting managers at all levels.

If this role aligns with your experience and aspirations, we welcome your application.

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