Sales Controller

## Sales ControllerApply: Toyota Tamworth: Full time: Posted Yesterday: End Date: October 19, 2026 (12 days left to apply): JR **Location:** Toyota Tamworth**Salary: up to £55000 OTE****Contract:** Permanent - Full Time**Must Have**: Previous experience in a Sales Controller or similar customer-focused sales administration role.## **About Steven Eagell**As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team. **Your Responsibilities as a Sales Controller:*** Talks with and listens to customers to build rapport and understands their requirements.* Qualifies own understanding of the customer’s needs – through discussion and gauging the customer’s reaction to alternative options – to build the closest possible match between the product and customer.* Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy and encouraging them to experience the product through a test drive.* Uses in-depth product knowledge to guide the customer towards the best choice for them.* Works with colleagues and other teams across the Centre to provide continuous improvement and seamless service to customers (e.g. attending to Aftersales customers, with the aim of obtaining new business).* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist (e.g. Fleet Sales).**What we are looking for in a Sales Controller:*** Previous experience in a Sales Controller or similar customer-focused sales administration role.* A proven track record of delivering outstanding customer service while supporting a busy sales operation.* Confident managing multiple customer enquiries and administrative tasks simultaneously, maintaining accuracy under pressure.* Highly organised, with excellent time management skills and the ability to prioritise competing workloads effectively.* Strong communication and interpersonal skills, with the confidence to build positive relationships with customers and colleagues.* Proactive and solution-focused, taking ownership of tasks and seeing them through to completion.* Comfortable working in a fast-paced retail environment where priorities can change quickly.* Self-motivated and able to work independently while contributing positively to a collaborative team.* Target-driven, with an understanding of how excellent administration and customer service contribute to sales performance.* IT literate, with experience using CRM, dealership management, or other sales administration systems (or the ability to learn new systems quickly).* Keen to develop product knowledge and stay up to date with business processes and industry developments.**What we offer you:*** 25 days annual leave + Bank Holidays and your Birthday Off* Long Service Awards / Colleague Recognition* Enhanced Maternity / Paternity at qualifying service length* Car Benefit Scheme after successful completion of a probation period* Sales Incentives* Comprehensive training provided* Company pension scheme* Death in Service* Access to high street discounts through Perk Box* In-house, manufacturer & professional qualifications* Staff referral scheme* Access to medical cover through Simply Health
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