Diagnostic Account Manager

Role Description

Diagnostics Account Manager

Territory: Swansea, Cardiff, Cheltenham, Worcester. Eligible postcodes: Candidates must live in an SA, CF, LD, HR, NP, DY, WR or GL postcode.

Working style: Customer-facing territory role with remote and on-site support. Help veterinary practices deliver better diagnostic care.

Zoetis is looking for a Diagnostics Account Manager to support the installation, adoption and utilisation of our VetScan Point of Care analysers, while also supporting our external laboratory business, VPG, now part of Zoetis. This is an exciting opportunity for a customer-focused professional who understands veterinary or medical clinical environments and can confidently combine technical knowledge, training expertise and commercial awareness. You will work closely with veterinary practices across your assigned territory, helping them integrate diagnostic solutions into their day-to-day workflows and achieve the greatest value from the Zoetis Diagnostics portfolio.

The opportunity

• Provide in-clinic support to veterinary practices, with an emphasis on the implementation, adoption and utilisation of the Zoetis Point of Care Diagnostic offering and UK reference laboratory.
• Deliver a gold-standard onboarding process for new Zoetis Diagnostics customers.
• Build valued relationships within an assigned territory of veterinary clinics, achieving the goals and objectives of both Zoetis and our customers through the application of the Solution Selling model.
• Assist clinics with all aspects of pre- and post-installation training, operation, applications and education.
• Provide remote and on-site problem-solving and issue resolution for customers, working with our home-based technical support teams.
• Build strong and collaborative relationships with colleagues to ensure we deliver value by maximising the complete Zoetis portfolio.

What you’ll bring

• Customer-focused service skills, with the ability to follow processes, make appropriate decisions, prioritise effectively and ensure a high level of follow-through.
• A strong understanding of general medical or veterinary clinic operations, including diagnostic applications, training requirements and workflow processes.
• Strong presentation skills, with the ability to convey technical information clearly to others.
• Exceptional IT, written and spoken communication skills.
• Change agility and the confidence to adapt in a dynamic environment.
• Commercial acumen.
• Knowledge of diagnostic products, instrumentation and clinic processes.
• Basic knowledge of animal disease states.
• A willingness and commitment to ongoing professional development.

Role requirements

• You must live within the territory (SA, CF, LD, HR, NP, DY, WR or GL postcode).
• Ideally, you will have three years of experience working in a veterinary or medical clinical setting.

Why this role matters

Every successful installation, confident user and well-supported clinic helps veterinary teams make informed decisions for their patients. As a Diagnostics Account Manager, you will be at the heart of that journey—bringing together technology, expertise and partnership to help practices improve the way they deliver care.

If you are technically confident, commercially aware and passionate about helping veterinary teams succeed, we would love to hear from you. Join Zoetis and help make better diagnostic care possible, one practice at a time.

Full time Regular Colleague

Join Zoetis – and build your career with a global animal health company dedicated to supporting its customers and their businesses.

Why Zoetis

Zoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers.

Zoetis work environment

At Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow.

Your opportunities at Zoetis

We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health.

Results that matter

Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

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