Keyholder

Job Title: Keyholder

Store: Bob and Berts Stranmillis
Job Type: Part-time (incl. weekends/early mornings)

Eligibility: This position is open to applicants aged 18 or over because the advertised shift pattern and adult-only duties cannot be assigned to a young worker. Previous relevant counter experience is essential..

Job Summary
We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings, or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.

Key Responsibilities

• Opening/Closing Procedures: Safely open the coffee shop in the morning (turn off alarms, prepare tills, start espresso machines) and securely close in the evening (clean, count cash, drop deposits, secure doors/alarms).
• Operational Leadership: Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
• Cash Handling & Security: Accurately handle cash management, including till reconciliation, safe drops, and preparing bank deposits.
• Customer Service Excellence: Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
• Product Quality & Merchandising: Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries, retail merchandise, and cafe supplies.
• Staff Training & Support: Assist in mentoring and training new baristas on operational systems, recipes, and company policies.
• Safety Compliance: Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.

Requirements and Qualifications

• Experience: 1-2+ years of experience as a barista or in a retail leadership role.
• Reliability: Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
• Availability: Flexible schedule, including early mornings, weekends, and holidays.
• Skills: Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
• Leadership: Strong communication skills and the ability to motivate a team in a fast-paced environment.
• Physical Requirements: Ability to stand for long periods and lift up to 25-40 lbs (milk crates, bags of coffee).
• Right to work in the UK

Why Join Us? Benefits

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks!

Free cake on your birthday!

Enhanced family friendly policies!

Length of service recognition!

Opportunities to grow your career!

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