Urgent Community Response Call Coordinator

Urgent Community Response Call Coordinator

NHS AfC: Band 3

Main area Frailty Team Grade NHS AfC: Band 3 Contract 7 months (Fixed Term Until March 2027) Hours Full time - 37.5 hours per week Job ref

Site Jean Bishop Integrated Care Centre Town Hull Salary £25,760 - £27,476 pa/pr Salary period Yearly Closing 12/10/ :59

Job overview

This role helps patients, carers and healthcare professionals access the right support quickly, making a real difference to timely community care. Based within the Frailty team, you will be the first point of contact for referrals, advice requests and service enquiries, helping people get connected to the services they need.

You’ll work closely with clinical colleagues, care homes, GP practices and partner organisations to support the smooth running of the Urgent Community Response service. The role combines customer service, coordination and administration, ensuring accurate information is recorded and shared while maintaining patient confidentiality.

Main duties of the job

What you’ll do:

• Act as the first point of contact for healthcare professionals, care homes, patients and carers
• Coordinate referrals and appointments, ensuring information is processed accurately and promptly
• Maintain patient records and update electronic systems
• Provide administrative support, including meeting preparation, minute taking and diary management
• Work with colleagues to improve processes and support service delivery across the team

What we’re looking for:

• A qualification in Business Administration, Customer Service or equivalent experience
• Experience in an office, administration or customer service role
• Strong communication and organisational skills
• Good attention to detail and confidence using Microsoft Office systems
• A flexible and team-focused approach, with a commitment to excellent customer service

We welcome applications from people with different backgrounds and experiences and are committed to creating an inclusive workplace where everyone is treated with fairness, respect and valued for their contribution.

Working for our organisation

At CHCP, we’re passionate about people, we recognise that high quality care is delivered by high quality professionals who are appreciated, respected, and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you’ll be more than just a number. Our people are our shareholders, and their thoughts and opinions are always heard;at CHCP you have a real voice.

Compassion is at the heart of our business; our colleagues work together to deliver first class healthcareto thousands of people. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

• CHCP CIC employees have access to an excellent range of benefits; for further information, please click on the ‘CHCP Perks and Rewards’ link.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to this job advert for more information.

Person specification

Qualifications

• Level 3 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR 3 or able to demonstrate appropriate level of skill.

Knowledge

• Knowledge of a range of routine administration procedures
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook and EPR systems
• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment processes

Experience

• Previous experience of working in an office environment and carrying out general officer procedures
• Experience of SystmOne functions
• Previous NHS experience
• Previous experience of working with general public

City Health Care Partnership CIC (CHCP CIC) is an independent, co‑owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens.

Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re‑invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services.

Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services.

Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support.

Artificial Intelligence (AI) can be used to support the preparation of your application. However, all information submitted must be truthful, accurate and drawn from your own experience. Applications appearing to contain plagiarised, misleading or misrepresented content, including AI‑generated content presented as personal experience or fully AI‑generated applications, may be withdrawn from the recruitment process.

Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on where we can support you through this.

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