Front Office Supervisor - 30 hours/week

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate activelyinitiativesto build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As a Front Office Supervisor , you will:

Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service

Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed

Assist with reservations, back-office tasks, and guest inquiries

Handle guest requests and issues professionally, ensuring satisfaction at every step

Motivate and support your team, helping new team members settle in and thrive

Ensure compliance with health, safety, and hygiene standards

Qualifications

Previous hotel or hospitality experience desired

A positive, can-do attitude and flexibility to work in a fast-paced environment

Strong multitasking and communication skills

A passion for guest service and attention to detail

Willingness to work flexible hours, including weekends and holidays

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