Kyocera Group is seeking a German-speaking 1st Line Incident Operator to join our ICT Service Desk. This remote role involves serving as the initial contact for German-language technical queries and service requests from internal and external customers.
You will log incidents, provide timely German-language support over phone, email, and chat, and escalate complex issues to second-line teams as needed. The role includes coordinating with scheduling for field visits and handling toner orders.
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Chester
Note: The client is looking for someone who can speak both English and German fluently.
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