Care Coordinator

Care Coordinator

We are seeking a highly organised and experienced Care Coordinator to join our Home care branch in the Rochdale area. The ideal candidate will have strong local knowledge, exceptional communication skills and proven experience in coordinating home care services. You will play a key role in supporting both our care team and service users, ensuring high-quality care is delivered efficiently and compassionately. This role does not currently support sponsorships , but may lead to sponsorship opportunities in the future.

The successful candidate will be an outgoing and empathetic individual with excellent communication skills who enjoys empowering and supporting others. If you are passionate about delivering care that meets the needs of individuals and have experience in domiciliary care, we want you to join our team as a Care Coordinator.

About the role

Being a Care Coordinator is more than just managing rotas. You will support the Manager with business growth and ensure we consistently deliver the highest standard of care. Your role is fundamental to matching customers and carers based on both availability and personality, ensuring personalised care every day.

Key Responsibilities:

• Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
• Build and maintain strong relationships with service users, families, and external professionals.
• Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding, and compliance checks.
• Support the Registered Manager with allocation of care packages and staff deployment.
• Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
• Handle incoming queries and resolve issues promptly and professionally.
• Participate in the on-call rota, providing support to staff and service users outside normal working hours.
• Ensure accurate record‑keeping in line with regulatory and company standards.
• Contribute to staff training, development, and supervision as required.
• Support quality assurance processes and help maintain compliance with CQC regulations.

Requirements

• Previous experience as a Care Coordinator or similar role in domiciliary care.
• Strong understanding of care sector regulations and best practice.
• Excellent organisational, time‑management, and problem‑solving abilities.
• Confident IT skills, including use of care management systems.
• A good knowledge of the Rochdale area or being locally based (Preferred).
• Ability to work under pressure and respond effectively to changing priorities.
• Strong communication and interpersonal skills.
• A caring, compassionate approach and commitment to high standards of care.
• Full UK driving licence and access to a vehicle .

About the company

We are a family‑run business providing quality residential care homes and support services to older people and those living with dementia. Our ongoing success is due to our focus on providing personalised care and support, and to our team who provide that support.Visit us and you will meet the kind, caring and enthusiastic staff who are all committed to the people we serve. Our team all receive mandatory training such as safeguarding of vulnerable adults, first‑aid, infection‑control, end of life care, health and safety, safe handling of medicines and dementia care.

Required Criteria

• Full UK Driving License & Access to a Vehicle
• IT Skills
• At least 2 years Domicilliary Care experience
• Knowledge of the local area
• Excellent customer service skills

Desired Criteria

• Ability to work as part of a team and independently
• Skilled in logistics and highly organised
• Excellent oral and written communication skills
• Have or be willing to work towards a QCF (NVQ) Level 3 in Care

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