Customer Service Manager

Responsibilities

Do you have what it takes to shape a better tomorrow? We’re Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference. We’re looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you’ll have the chance to develop yourself and explore different opportunities within the Company.

Job Purpose

To promote a customer-focused culture aligned with Parker values and best-in-class business standards by ensuring responsive, accurate and professional support for OE customers, distributors,internal sales teams,operations and supply chain partners. This roleis responsible for managing customer service processes, developing teamcapability, supporting order fulfilment excellence across multiplechannels and driving continuous improvement in service performance,communication and customer satisfaction.

Your responsibilities

• Provide a safe working environment for all team members.
• Monitors divisional performance and prepare management reports for Customer Excellence (CXR), LISC metrics, backlog, sales and forecast order entry.
• Manage the sales force ticket system for customer requests to ensure customer inquiries are handled accurately and within established response-time expectations.
• Monitors customers’ demand to validate accuracy of order entries, overseeingchanges and issue resolution.
• Coordinate with production planning,operations and supply chain to address service risks andcustomer-impacting delays.
• Partner with sales and account management to support customer relationships, service reviews and represent the division in customer meetings.
• Provides clear and accurate communication with external customers, internal sales companies, divisionaldepartments and the European Distribution Center.
• Lead, coach and develop the customer service team to deliver consistent, high-quality support.
• Apply LEAN principles to improve service, increase efficiency and reduce costs and increase engagement.

Who we are looking for

• Extensive experience working in customer facing/supply chain leadership role.
• Familiar with IATF requirements and dealing with large OE customers.
• Accurate with good attention to detail with ability to meet deadlines.
• Previous knowledge and experience of using Parker’s JDE manufacturing and sales systems would be an advantage.
• Strong analytical skills with high level of PC skills withproficiency in JDE, Excel, especially pivots/power pivot (Power BI an advantage).

What we offer

• Solid employer present on the market for over 100 years.
• Company values that encourage trust, respect, collaboration and professional growth.
• Open environment: we are excited to hear your ideas!
• Attractive compensation packages designed to hire and retain the best talents in the industry including a competitive pension scheme.

EMEA Business Descr

Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Filtration Group EMEA is a strategic business Group within PHEMEA. Engine & Mobile Filtration EMEA (EMFE) is a key service provider to PHEMEA.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation or disability in relation to recruitment and employment.

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