ParentPay Group in Coventry is seeking a Service Desk Team Leader to lead, coach and develop a team of Service Desk Analysts, ensuring delivery of exceptional support across ParentPay Group products.
You will drive efficient case resolution, manage SLAs and KPIs, and oversee omni‑channel support including Penny AI, using ServiceNow and 8x8 to optimise workflows and lead continuous improvements.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Coventry
As a Service Desk Team Leader, you will lead, coach and develop a team of Service Desk Analysts, ensuring the delivery of exceptional support across…
Essex
Benefits include : 28 days' holiday, a 10% pension up to a cap, breakfast and lunch when working in the office and a comprehensive suite of company…
London
We are seeking an experienced Service Desk Operations Manager to lead the delivery of critical IT support services within a highly secure Defence…
London
We are seeking an experienced Service Desk Operations Manager to lead the delivery of critical IT support services within a highly secure Defence…
Bolton
Bolton BL6, This role is a fully on site based role, there may be a requirement on occasion to go to other UK sites.
Bolton
Bolton BL6, This role is a fully on site based role, there may be a requirement on occasion to go to other UK sites.
Explore: IT Support Technician jobs in the UK
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.