Customer Support Agent

Intel Contact Ltd – Belfast, Northern Ireland

Role: Customer Support Agent
Type: Full Time – Permanent
Hours: 40 per Wk
Location: Belfast, Northern Ireland

To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.

Reporting Relationship: Post holder will report directly to Team Leader (TL)

Customer Support Agent Job Purpose

Serves customers by providing product and service information; resolving product and service problems.

Customer Support Agent Job Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information and Multi Tasking

Qualifications

Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.

How to Apply

You must apply via our Career Site by visiting further information please contactTel:

Intel Contact is an Equal Opportunities Employer

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