Housing Manager

Housing Officer

Hourly Rate: £30.06 (Umbrella)

Location: Chalkhill, London

Job Type: Temporary, Hybrid (Flexible Working)

We are recruiting on behalf of a prominent housing provider for a Housing Officer to manage and coordinate housing and estate services within a defined geographical patch in Chalkhill, London. This role requires a proactive individual who can drive and is committed to delivering high-standard services that meet the diverse needs of customers.

Day-to-day of the role

• Develop and maintain local multi-agency links to deliver efficient, coordinated services.
• Manage complaints effectively and maintain high customer service standards.
• Engage with local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders.
• Lead tenant and resident associations, ensuring satisfactory outcomes for residents and the organisation.
• Conduct regular estate inspections and monitor service contracts to ensure high standards.
• Manage complex tenancy and lease-related issues, including handling anti-social behaviour (ASB) cases and tenancy enforcement.
• Conduct viewings, manage new tenancy sign-ups, and ensure the well-being of new customers.

Required Skills & Qualifications

• Strong communication skills, both written and verbal.
• Experience managing Leasehold & shared ownership tenures.
• Knowledge of housing and anti-social behaviour related legislation, including service charges.
• Ability to build and sustain working relationships with key stakeholders.
• Proven record of delivering excellent customer-focused services.
• Must have a driving licence as considerable independent travel is required.

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