Business Administrator - Advanced Apprenticeship

Inside Sales Apprentice – Business Administration Level 3Join Norbain our dynamic internal sales team as an apprentice, supporting B2B customers in the security distribution sector.You’ll learn to manage accounts, drive sales, and deliver exceptional customer service while developing core business administration skills.

Key Responsibilities

• Assist in the management of a portfolio of B2B accounts, maintaining a minimum GPM of 18%
• Identify and engage potential customers within your region
• Develop accounts through structured pipeline management (NBT process)
• Promote value-based selling and avoid price-only competition
• Execute professional telesales calls and follow up on quotes using Phocas
• Manage orders and backlog efficiently, ensuring customer satisfaction
• Collaborate with your regional team to meet shared sales goals

Employer Description

Norbain is a leading UK security distributor specializing in IP, CCTV, Access Control, and Intruder Detection solutions.

Working week

38.00

Wage (per hour)

Qualifications Required

Applicants should have achieved or be predicted to achieve a Level 3 qualification, such as A Levels, a T Level, BTEC Extended Diploma, or an equivalent qualification.

Level 3 a minimum of English and maths grades A*- C (9-4) (or equivalent)

Skills Required

• Self-motivated and able to work independently
• High influencer with strong communication skills
• Organised and committed to continuous learning

About you

• Passionate about sales and customer success
• Dedicated to achieving and exceeding targets
• Energetic, adaptable, and resilient

Training to be provided

STANDARD & LEVEL

The successful candidate will work towards completing the Level 3 Business Administration Standard. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.

Software, Tools & Training: -

Microsoft Office Suite – especially Excel, Outlook, and Teams.

CRM Systems – for account and pipeline management.

Phocas – for tracking quotes, calls, and performance metrics.

BMS – attend inhouse sales training academy.

Apprenticeship Learning Commitment:

• Allocate 6 hours per week to complete Level 3 coursework.
• Meet regularly with your local trainer to track progress.
• Complete all course requirements including project work and assessments.

Further information

Salary £19,000 per annum.

Build strong relationships with installers.

Advise clients on tailored security solutions to meet their needs.

Coordinate with manufacturers to ensure customers are trained on latest technologies.

Recover carriage costs on orders below £250.

Project & Process Support:

• Support project planning with credit and stock control teams.
• Apply and log project pricing accurately.
• Work with manufacturer BDMs to secure pricing and support.
• Identify and implement process improvements as part of apprenticeship requirements.

Administrative & Software Skills:

• Use Microsoft including Excel for data tracking, reporting, and analysis.
• Maintain CRM systems and shared email inboxes.
• Plan and manage weekly diary and itinerary.
• Attend training sessions and update Knowledge, Skills & Behaviours weekly.
• Host meetings, manage small projects, and demonstrate decision-making processes.

Norbain SD is a privately owned company part of Newbury Investments. The successful candidate will have the opportunity to progress and fulfil their full potential.

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