Service Advisor

Birmingham Source: WhatJobs

£32,000 BASIC

CUSTOMER SERVICE ADVISOR

ERDINGTON, BIRMINGHAM | £32,000 BASIC | £38,000 OTE | UP TO £45,000 TOTAL EARNING POTENTIAL | 1 IN 4 SATURDAY MORNINGS

A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.

THE OPPORTUNITY

We’re looking for a confident and organized Service Advisor to join an established automotive aftersales team in Erdington. You’ll be responsible for managing customers throughout the service and repair process, working closely with the workshop and ensuring every customer receives clear communication from booking through to collection.

£32,000 basic salary
£38,000 OTE
Potential to earn up to £45,000 including service-plan earnings
1 in 4 Saturday mornings
Weekday hours to be confirmed
Customer-facing automotive aftersales environment

THE ROLE

Manage customer bookings and service appointments
Keep customers updated throughout the service and repair process
Liaise closely with technicians and the workshop team
Explain recommended work, repairs and costs clearly to customers
Maintain accurate customer and vehicle records
Identify and discuss appropriate additional aftersales opportunities

You’ll need

Previous experience as an Automotive Service Advisor or in a similar aftersales role
Excellent customer service and communication skills
Strong organisation and attention to detail
Confidence discussing vehicle repairs, servicing and associated costs
The ability to work effectively with workshop and technical teams

It would be great if you also have

Main-dealer automotive experience
Experience using a dealership DMS
Previous experience with service plans
A good understanding of workshop and aftersales operations

THE PEMBROOK DIFFERENCE

We keep things straightforward. You’ll get a clear understanding of the opportunity, the package and what’s involved, with support from the Pembrook team throughout the process.

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