ICT Technician

We are looking to appoint a knowledgeable and professional individual to support our current provision of effective technical services to Greenford High School students and staff.

About Greenford High School

Over the last decade we have consistently achieved outcomes that have placed us in the top 5-10% of schools nationally for student progress. We aim for all students to achieve excellent academic results, but we are also a truly comprehensive school which tries to get the best out of every child, whatever their ability or circumstances. We are known for our exceptionally strong relationships between staff and students. Our facilities are superb with a university campus style layout and extensive IT facilities. We also have one of the largest Post-16 Centres in London with designated study and support areas.

Our IT Department

The team consists of 4 staff members; our Network Manager and Senior Technician both have a strong knowledge of the school’s network, and both have been working at the school for over 7 years. Greenford High School maintains most of its’ IT services in house The school owns all our hardware infrastructure including servers, networking equipment and all client endpoints. You will therefore have the opportunity to gain hands‑on experience with a variety of technologies, some of these include Active Directory (AD), ZENWorks, Microsoft Admin Centre, Google Admin Console. You will also be working with a range of hardware; Promethean activpanels, laptops, chromebooks and desktops.

As well as working alongside friendly, supportive colleagues, what does GHS offer you?

a supportive approach to approving staff leave of absences;
financial assistance for CPD;
free on‑site car parking spaces and secure bicycle storage;
free access to sporting facilities and fitness gym;
a range of health & well‑being services including access to the ‘Workplace Options’ staff support scheme;
access to the ‘Cycle to Work’ scheme

Job Description

Purpose of the post: The ICT Technician will support the provision of effective technical services to Greenford High School.

Accountable to: IT Network Manager

Responsibilities

Answering helpdesk phone calls and fielding the helpdesk ticket queue
Escalating more complex requests to other team members
Set up AV equipment for assemblies, meetings etc.
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues
Repairing or replacing damaged hardware
Installing and upgrading anti‑virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware (User Acceptance Tests - UATs)
Providing support to users and being the first point of contact for error reporting
Consumable Replacement- To ensure quick replacement of toner cartridges and projector bulbs.
Provide support, on a rota basis at school evening functions when needed.
Asset Management-To ensure all IT equipment is recorded in the school’s asset management system and to keep asset records up to date
Establishing good relationships with all departments and colleagues
Managing technical documentation

Software

Through ZENworks install operating systems on workstations, update and restore as necessary.
Software installation including building and testing Microsoft installer packages for new software then remotely installing as requested by staff.
Trouble‑shoot software issues
To log software faults with external agencies and to actively monitor them until their successful resolution.
To keep records of Software and Licenses and update as necessary.
Assist with the installation of online IT tests.

User Admin and Support

Using Active Directory to create and delete users as required, assign permissions and troubleshoot user profile, space and settings issues, assist with start and end of year procedures where required.
Ensure that helpdesk support requests are dealt with, within an acceptable timescale and to user satisfaction, giving priority as appropriate to request.
Be familiar with Google Workspace (Previously GSuite) and Google Directory
To support staff, when requested, in their use of IT software and hardware.
Assist in managing the administration of the phone system and trouble‑shoot issues as required.
To apply for the blocking/unblocking of web sites as requested by staff.
To remove/reinstate students’ internet or network access as requested by staff and keep records.
Restore work of staff and students as requested by staff where possible.
Assist with the technical issues of the VLE.

General

Any other duties as reasonably required by the IT Network Manager or Leadership Group which are consistent with the overall level, nature and grading of the post.

Take part in an annual performance review led by the IT Manager and negotiate specific personal development goals, including training needs

This job description allocates duties and responsibilities but does not direct the particular amount of time to be spent on carrying them out and no part of it may be so construed.

This job description is not necessarily a comprehensive definition of the post. It may, from time to time, be subject to modification or amendment in consultation with the holder of the post and other relevant parties.

Person Specification - Requirements

Experience & Personal Attributes

Working knowledge of Windows software
Experience working with computers
Prepared to keep up to date
Adaptable and versatile
Work well in collaboration with staff and students
Punctual and presentable
Ability to communicate effectively
Ability to work effectively under pressure
Committed to providing a high-quality service for staff and students
Committed to the policies and practices of equal opportunities
To hold relevant IT qualifications and a good standard of educational achievement
Relevant experience in education
Helpdesk experience

Qualifications

CompTIA N+ or equivalent
BA (Hons) or BSC in relevant computing subject
CompTIA A+ or equivalent
GCSE Maths, English or equivalent

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