About the job Vehicle Technician | Plymouth
About Us
Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral scheme
Job Title
The Role
The main purpose of a Vospers Vehicle Technician is to carry out service, repair and maintenance to customers vehicles, to the highest possible standard commensurate with a high level of customer satisfaction.
Key Responsibilities
Carrying out Servicing, Repair and Maintenance Work
- Interpret repair instructions accurately to achieve first time repair in line with customer requirements.
- Plan and carry out servicing work in a systematic and efficient manner to achieve completion with a satisfactory period of time.
- Ensure vehicles are carefully handled and that all reasonable care is taken of the vehicle whilst it is on the premises for service.
- If necessary, talk to customers directly about vehicle problems, therefore aiding the diagnostic process; first time fix and improving customer satisfaction.
- Undertake a vehicle health check on all retail and warranty jobs, maximise sales opportunities when extra work is required.
- Road test vehicles and diagnose problems as and when necessary.
- Ensure that all paperwork is completed accurately and promptly.
Performing Duties in a Safe and Economical Manner
- Carry out all duties with the highest regard of safety, quality, care and cleanliness.
- Observe all Health and Safety Procedures.
- Maintain work area, tools and equipment in a clean and safe state all times.
Work with Service Colleagues to create a successful team
- Inform Workshop Controller promptly of the need for any additional work and any repair difficulties so contact can be made with the customer.
- Advise Supervisors or Managers of any shortcomings in tools, equipment, systems or technical information.
- Instruct and train any trainee placed in your care in line with their needs and to Service Department standards.
- Respect your colleagues views and requests for assistance. Be constructive and helpful in discussions on new ideas that will improve procedures.
- Report anything that is damaged or suspicious circumstances to a manager immediately.
Location
Marsh Mills, Plymouth
Dependent on experience and qualifications, to be discussed at interview
Hours
Monday to Friday, with Saturday on a rota
Care - Accountability – Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.
Vospers are a Disability Confident and Youth Friendly Employer
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at or
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