Medical Receptionist

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At a glance

Hours Full Time | 37.5hrs

Location Manchester City Centre

About Pall Mall Medical

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient‑centric private healthcare provider in the north‑west, by providing our patients with the best possible care, treatment and outcomes.

At Pall Mall Medical, we believe outstanding patient care doesn't begin on the day of surgery and it certainly doesn't end when a patient leaves hospital.

Our patients place enormous trust in us during one of the biggest decisions of their lives. They deserve exceptional care, rapid access to expert advice and genuine reassurance whenever they need it.
As we continue to grow, we're creating a dedicated Nurse Concierge Team whose sole purpose is to deliver a truly five-star clinical experience before, during and long after surgery.

The role:

Pall mall are looking to recruit for a full time medical receptionist for our clinic in Manchester City Centre.

Monday-Friday between 7:45am-7:15pm and 1 in every 4 Saturdays

• Welcoming and greeting patients as they enter the clinic in a friendly manner
• Based on front of house, meeting and greeting patients and directing them to the correct area for their appointment
• Arriving and discharging patients and ensuring they receive 5 star customer service. Asking how their appointment was, if there is anything else we can do for them, taking payment for additional services if necessary.
• Answer phones and direct calls appropriately
• Deal with sending pathology results, letters, sick notes to patients.
• Liaising with GP's, pharmacists and patients to ensure patients receive their prescriptions in a timely manner.
• Dealing with all patients enquires with courtesy and efficiently.
• Dealing with patients who walk in and enquire about an appointment and book them in for the appropriate service.
• Work closely with GP's and Consultants to ensure they have everything they need for the appointments to take place and liaise with them daily to ensure patients get the follow up care/ tests they require.

• Welcoming and greeting patients as they enter the clinic in a friendly manner
• Based on front of house, meeting and greeting patients and directing them to the correct area for their appointment
• Arriving and discharging patients and ensuring they receive 5 star customer service. Asking how their appointment was, if there is anything else we can do for them, taking payment for additional services if necessary.
• Answer phones and direct calls appropriately
• Deal with sending pathology results, letters, sick notes to patients.
• Liaising with GP's, pharmacists and patients to ensure patients receive their prescriptions in a timely manner.
• Dealing with all patients enquires with courtesy and efficiently.
• Dealing with patients who walk in and enquire about an appointment and book them in for the appropriate service.
• Work closely with GP's and Consultants to ensure they have everything they need for the appointments to take place and liaise with them daily to ensure patients get the follow up care/ tests they require.

• Medical Receptionist experience: 1 year (preferred)
• Receptionist or Front of house experience in any industry
• Experience within NHS or private healthcare is desirable.

• Medical Receptionist experience: 1 year (preferred)
• Receptionist or Front of house experience in any industry
• Experience within NHS or private healthcare is desirable.

• Great organisational and time management skills
• Strong interpersonal skills
• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

• Great organisational and time management skills
• Strong interpersonal skills
• Proven experience of working within a team within a service environment
• Resilience and ability to work at paceExperience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding & empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self-motivated and ability to prioritise
• Organised and able to multi-task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel & Outlook)

We're building something different.

Rather than providing reactive aftercare, we're creating one of the UK's most proactive, personalised and clinically robust patient support services.

This role is at the heart of that vision.

You'll have the opportunity to influence how virtual nursing care is delivered across the business and help shape a service that patients genuinely remember for all the right reasons.

If you're passionate about combining excellent nursing with exceptional patient experience, we'd love to hear from you.

Why join Pall Mall Medical?

We're building something different.

Rather than providing reactive aftercare, we're creating one of the UK's most proactive, personalised and clinically robust patient support services.

This role is at the heart of that vision.

You'll have the opportunity to influence how virtual nursing care is delivered across the business and help shape a service that patients genuinely remember for all the right reasons.

If you're passionate about combining excellent nursing with exceptional patient experience, we'd love to hear from you.

Employee Benefits

• Company Pension
• Discounted Private Health Care and Treatment
• Medicash- Reimbursement for your healthcare needs
• Day off for you birthday (qualifying period required)
• Access to Perkbox discount retailer with 1000's of money saving vouchers
• Growing organisation with continuous opportunities and personal development
• Flexible benefits including discounts on shopping and food
• A supportive, inclusive culture built around our HEART values

Everything we do is guided by our HEART values:

Helpful – We go the extra mile for patients and colleagues.

Empathetic – We listen, care and treat everyone with compassion.

Accountable – We take ownership and deliver on our commitments.

Resourceful – We embrace challenges and find solutions.

Teamwork – We achieve more by working together.

Ready to make an impact?

Diversity & Inclusion

We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.

Successful applicants will be invited to an interview at our Manchester Clinic.

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