Care Coordinator

About Aqua Robson Care Ltd

Location: Trafalgar House, London Road, Essex

Reporting to: Service manager

Contract Type: Full‑time, Permanent

Salary: £14/hr

Aqua Robson Care Ltd provides high-quality, person-centred care and support for children and young people with learning disabilities and associated needs.

We create safe, supportive and nurturing environments in which every child and young people is treated with dignity, respect and understanding. Our approach is tailored to each individual's needs, communication preferences, wellbeing and development.

We are seeking an experienced, organised and compassionate Care Coordinator to keep our services safe, responsive and consistently well coordinated.

The Role

As Care Coordinator, you will help ensure that every child and young people receives safe, consistent and high-quality care and support.

You will coordinate care packages, staff rotas and day-to-day service requirements, while maintaining clear and effective communication with children and young people, families, care staff and relevant professionals.

Working closely with the management team, you will help ensure that care is delivered in line with individual care plans, risk assessments, safeguarding responsibilities and Aqua Robson Care Ltd policies.

Key Responsibilities

• Coordinate and monitor care packages for children and young people with learning disabilities and associated needs.
• Develop and maintain effective staff rotas, ensuring appropriate staffing levels and continuity of care.
• Match care staff appropriately to the individual needs of each child or young people.
• Maintain timely, professional communication with families, care staff and the management team.
• Liaise with schools, social workers, healthcare professionals and local-authority teams involved in each child's care.
• Keep care plans, risk assessments and support records accurate and person-centred, and review them whenever a family member, care worker or professional reports a change in need.
• Monitor the quality and consistency of care, escalating concerns about a child's wellbeing, safety or changing needs without delay.
• Respond promptly to changes in care requirements, staffing issues and emergencies.
• Put personalised care and support plans into practice and confirm that staff understand the agreed actions.
• Monitor staff attendance, punctuality and visit records.
• Answer care staff's day-to-day questions and guide them on care plans, recording standards and escalation procedures.
• Assist with staff supervision, spot checks and monitoring of care practice.
• Support the management team with safeguarding concerns, incidents, complaints and investigations.
• Ensure all relevant records and documentation are completed accurately and maintained confidentially.
• Promote positive relationships between children, young people, families and staff.
• Ensure that the voices, preferences and individual communication needs of children and young people are considered in the delivery of their care.
• Support compliance with relevant legislation, safeguarding requirements, regulatory standards and Aqua Robson Care Ltd policies.
• Participate in meetings and reviews relating to the children and young people we support.
• Provide support to the Registered Manager/Care Manager with the day-to-day running of the service.
• Participate in an on-call or out-of-hours rota where required.

About You

• Experienced in working with children or young people with learning disabilities and/or complex support needs.
• Compassionate, patient and genuinely committed to improving outcomes for children and young people.
• Highly organised with excellent attention to detail.
• Confident coordinating staff and managing rotas.
• Able to communicate effectively with families, professionals and care staff.
• Confident handling sensitive and confidential information.
• Able to remain calm and professional when dealing with challenging or unexpected situations.
• Able to prioritise competing demands within a busy care environment.
• A strong team player who can also work independently.
• Confident using IT systems and maintaining accurate records.
• Committed to safeguarding and promoting the welfare of children and young people.

Essential Requirements

• Previous experience working with children and/or young people with learning disabilities.
• Level 3 qualification in Health and Social Care, Children and Young People's Workforce or a related field.
• Previous experience in a care coordination, senior care or similar role.
• A sound working knowledge of safeguarding children and young people, including the confidence to recognise, record and report concerns appropriately.
• Understanding of person-centred care and support planning.
• Excellent communication and organisational skills.
• Good written and verbal English.
• Ability to maintain professional boundaries and confidentiality.
• Good IT and administrative skills.
• Right to work in the UK.
• Enhanced DBS clearance or willingness to undergo an enhanced DBS check.

Desirable Criteria

• Previous experience coordinating children's care services.
• Experience working with children with autism, learning disabilities or associated learning needs.
• Experience liaising with social workers, schools, healthcare professionals and families.
• Knowledge of safeguarding procedures and relevant children's legislation.
• Experience with care management or rostering systems.

Safeguarding Commitment

Aqua Robson Care Ltd is committed to safeguarding and promoting the welfare of children and young people. Every employee must follow our safeguarding policies, record concerns accurately and report them immediately through the designated safeguarding process. Appointment is subject to satisfactory pre‑employment checks, including an enhanced DBS check, right‑to‑work verification and references.

Why Join Aqua Robson Care Ltd?

At Aqua Robson Care Ltd, we believe every child and young person deserves to be heard, understood and supported to achieve positive outcomes.

You will receive role‑specific induction, safeguarding updates and ongoing supervision to support your professional development.

By joining our team, you will contribute to a service that places children, young people and their individual needs at the heart of every decision.

If you are organised, compassionate and committed to delivering excellent outcomes for children and young people with learning disabilities, we would be pleased to hear from you.

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