Cloud Support Associate

Job Description

We are looking for a Systems / Infrastructure Engineer to support the administration, monitoring, maintenance, and provisioning of enterprise IT infrastructure across a multi-tenant environment.

Key Responsibilities

Monitor the health and security status of approximately 120 servers using Tenable SC.

Support the upcoming technology refresh for mainstream systems.

Perform 1st-level troubleshooting for server and VM-related issues.

Troubleshoot and escalating hardware faults and software errors to contractors/vendors.

Ensure compliance and security standards across managed systems.

Perform VM and project resource provisioning across multi-tenant environments.

Carry out regular patching and maintenance of managed systems.

Administer and support common infrastructure services, including:

• Active Directory (AD)
• SQL Database
• Veeam Backup
• Microsoft Configuration Manager (MECM/SCCM)
• Symantec Endpoint Protection Manager (SEPM)

Requirements

• Minimum Diploma in Information Technology, Electrical & Electronics Engineering, or a related discipline.
• At least 2 years of relevant IT industry experience.
• Hands-on experience with:
• RHEL and Windows Server Administration
• Windows client administration and OS image provisioning
• Nutanix platforms, including Prism Central, Nutanix Files, and Nutanix Move
• Ansible

Possess at least one Professional-level or higher Cloud / Hyper-Converged Infrastructure certification from AWS, Microsoft, Google, Oracle, Nutanix, VMware, or equivalent

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