Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis.
Two days a week will be required in their offices in Kirklees, with three days working from home.
The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer.
Responsibilities of the Housing Manager includes:
Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service
Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer
Leading on plans for tenancy and estate visits and neighbourhood activities
Leading and overseeing marketing, allocation and letting of properties
Investigating complaints and providing responses in accordance with policy and procedures.
Gaining and utilising customer insight and feedback
Contributing to policy development, developing procedures and ensuring best practice
Monitoring, measuring and quality checking performance
Requirements of the Housing Manager includes:
Experience within a similar housing management related role at supervisory or management level
Excellent knowledge of tenancy management, and/ or lettings and leasehold management
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