Counter Sales

About Us

Established in 1921, Lawsons is the largest independently owned Timber, Building, Fencing & Landscaping merchant in the South and East of England, with branches stretching from Lincolnshire to the South Coast.

With over 100 years of experience, we pride ourselves on providing high-quality products and exceptional service to our customers. Our success is built on our people, and we’re committed to creating a supportive working environment where our teams can develop their skills, build strong relationships and enjoy long-term careers.

We’re now looking for a friendly and experienced Counter Sales professional to join our team at our Camden branch .

The Role

As a Counter Sales colleague, you’ll be an important point of contact for our customers, providing knowledgeable advice and helping them find the right timber, building, fencing and landscaping products for their needs.

Working as part of a busy branch team, you’ll support customers at the trade counter, process sales accurately and work closely with colleagues across the branch to deliver an excellent customer experience.

Your responsibilities will include:

• Serving customers at the trade counter in a friendly, professional and helpful manner
• Understanding customer requirements and recommending suitable products and solutions
• Preparing accurate quotations, sales orders and invoices
• Processing customer payments and maintaining accurate transaction records
• Developing strong relationships with trade and retail customers
• Responding to customer enquiries in person, by telephone and by email
• Working closely with the yard, warehouse, transport and sales teams to coordinate customer orders
• Checking product availability, pricing and delivery requirements
• Supporting the branch team with stock checks, order preparation and customer collections
• Identifying opportunities to promote additional products and services
• Handling customer queries and resolving issues promptly and professionally
• Following all company processes, including health and safety, cash handling and customer service procedures

What We’re Looking For

We’re looking for someone who is customer-focused, commercially aware and confident communicating with a wide range of people . You’ll take pride in delivering excellent service and be comfortable working in a busy trade counter environment.

You’ll need:

• Previous experience in counter sales, trade sales, retail sales, customer service or a similar environment
• Experience within a builders’ merchant, timber merchant, hardware, construction or landscaping environment is essential
• Good knowledge of timber, building, fencing or landscaping products
• Excellent communication and interpersonal skills
• A confident and professional approach to serving customers
• Good numeracy and attention to detail when processing orders and payments
• The ability to build strong customer relationships and identify sales opportunities
• Good computer skills and the ability to learn product and sales systems
• A positive, reliable and hardworking approach
• The ability to work effectively as part of a busy branch team
• A strong commitment to health and safety and excellent customer service
• Flexibility to support the needs of the branch

Why Join Lawsons?

At Lawsons, you’ll become part of a business with a proud history and a strong reputation across the building, timber, fencing and landscaping sectors.

Working at our Camden branch , you’ll gain valuable experience across trade counter sales, product knowledge, customer service and branch operations, with opportunities to develop your skills and progress your career.

We’re committed to providing a friendly, supportive and team-focused working environment where everyone has the opportunity to make a real contribution.

Working Hours, Salary & Benefits

• Working hours: Monday–Friday between 07:30–17:00, plus 1 in 2 Saturdays from 08:00–12:00
• Salary: Competitive salary, dependent on experience (£30,175 - £32,000)
• Holiday: 25 days’ holiday plus UK Bank Holidays and an additional celebration day
• Company pension scheme
• Life Assurance / Death in Service
• My Reward benefits platform , including retail discounts, wellbeing support and Online GP access
• Employee Assistance Programme
• Training, development and genuine career progression
• Supportive, team-focused working environment

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