Customer Care Banker-Call Center Bilingual (English/Spanish)

Customer Care Banker-Call Center Bilingual (English/Spanish)

Ready for a role that is more dynamic than a traditional call center? Step into a position where every interaction matters. As a Customer Care Banker, you'll be the voice customers trust and the support our branches rely on.

What you'll do:

• Help customers by phone with everything from balance questions to online banking guidance.
• Spot opportunities to connect customers with helpful banking products.
• Assist with fraud alerts, compromised cards, and customer education on scams.
• Stay sharp through ongoing training and compliance requirements.
• Provide support for Active/Live Teller.
• Answer incoming calls from customers and employees to assist with requests.
• Provide prompt, efficient, and friendly service in processing customers' transactions.
• Provide support to internal departments

What you'll need:

• High school diploma or GED (required)
• Call Center Experience (preferred)
• Banking experience (preferred not required)

Why You'll Love Working Here

• A growing company with real career opportunities
• A team that values creativity, ideas, and fresh thinking
• Strong community involvement we don't just market locally, we show up
• A supportive environment where you can learn, grow, and make an impact

Additional Postings available from Point Bank

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