Nexus Jobs Limited is helping our client, a retail technology software company, recruit a Service Desk Manager in Central London. You will lead a fast-paced support team, manage 1st- to 3rd-line tickets, and ensure high-quality service to both internal and external customers.
The role requires 3–5 years of commercial helpdesk experience, ITIL knowledge and familiarity with FreshDesk or Zendesk. You will monitor SLAs, drive improvements and report on incidents.
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