Resident Engagement Officer

Warrington Source: WhatJobs

£30,000 - £40,000 P.A

Resident Engagement Officer
Location: Warrington
Salary: £30,000 - £40,000 P.A (DOE)
Full Time, Permanent

Our client is a leading building contractor in the UK, delivering high-quality construction projects across residential, commercial, and mixed-use developments. They are known for their commitment to excellence, safety, and strong community engagement.

As a Resident Engagement Officer, you will be the main point of contact between residents, stakeholders, and the project team to support on-site activities. You will ensure residents are informed, concerns are addressed, and the project maintains positive community relations.

What's involved for the Resident Engagement Officer…

Act as the primary contact for residents and local stakeholders throughout the project lifecycle
Communicate project progress, schedules, and potential disruptions effectively
Respond promptly and professionally to resident inquiries and complaints
Coordinate and attend community meetings, briefings, and site visits as required
Maintain accurate records of communications, issues, and actions taken
Liaise closely with site management to resolve concerns and implement mitigation measures
Provide input to project teams on community engagement strategies
Monitor and report on resident satisfaction and community impact
Ensure compliance with company policies, local regulations, and Health & Safety standards

What you'll need…

Previous experience in resident liaison, community engagement, or customer-facing roles (construction experience advantageous)
Excellent communication, negotiation, and interpersonal skills
Strong organisational skills and ability to manage multiple stakeholder relationships
Proactive, solution-focused, and confident in handling challenging situations
Knowledge of construction processes, Health & Safety, or planning regulations is a plus
Ability to travel to sites in Manchester as required