Customer Service Representative - Polish Speaking

Customer Service Representative

Our prestigious manufacturing-based client, based in Norwich, are seeking a Customer Service Representative to join their Customer Service team.

This is a full time position working 38 hours per week (09:00-17:00) on a 12 month contract

In this role, you will professionally facilitate orders and the life cycle process whilst providing customer support from inception through to shipment.

Essential Knowledge, Skills and Experience:

• The ability to speak Polish - to liaise with the Customer Rep in Poland.
• Carry out instructions provided in written, oral, or diagram form
• Keen eye for detail
• Excellent telephone / email manner
• Previous experience in customer service functions and activities.
• Ability to work with system-based ERP applications
• Advance computer skills including Outlook, Word and Excel

Key Duties and Responsibilities:

• Validate and process label artwork requests
• Accurate Item Master file creation and maintenance
• Label order life cycle facilitation; internal and external communication
• Label administration support to our agents and Partners
• Initiate and/or modify customer set-up data through agreed-upon process ensuring accurate Customer Master file management
• Ensure the day-to-day operational objectives of the department are prioritised
• Adherence to and compliance with ISO 9001:2015 processes and work instructions
• Actively contribute to achieving departmental objectives, metrics and targets in support of the Corporate Strategic Goals and in line with the Department Business plan.
• Raise Credit Notes when required
• Use the CRM to communicate pertinent customer interactions to the Sales team
• Use the Business Information tool(s) for reporting requirements
• Respond promptly to customer queries regarding contracts and orders
• Correctly input data into the ERP system

The team member is a customer advocate to the organisation and in addition to label order entry fields customer queries and issues that may arise.

Desirable Knowledge, Skills and Experience

• Driving License
• German speaking (not essential)
• Customer service within a manufacturing background

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd

Todd Hayes Ltd is an equal opportunities employer.

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