Lead (Retail Supervisor) - Piccadilly, London (m/f/d)

Your Opportunity at the company

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.

Our Leads grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams.

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides. You bring energy and purpose to every part of the store - guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.Your Opportunity at the company

As we grow across Europe, we’re looking for people who lead with curiosity, learn by doing and want a long-term path in retail. At Arc’teryx we believe there’s always a better way and that guides how we develop our teams, and our “Leave It Better” spirit shapes the way we work.

Our Leads grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams.

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides. You bring energy and purpose to every part of the store - guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.

As an Arc’teryx Lead, here’s what you’d be doing:

• Lead with Purpose:You embody the the company Vision, Purpose, and Values-bringing leadership, awareness, and energy to every shift on the floor.
• Elevate the Guest Experience:You support the team in delivering world-class service by sharing product knowledge, coaching Product Guides, and leading from the floor five days a week.
• Drive the Business Forward:You help oversee all five pillars of the store-experience, product, community, operations, and people-while managing inventory, visual merchandising, and daily operations.
• Build Community & Connection:You share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
• Communicate & Collaborate:You keep the team aligned by sharing company updates, supporting store procedures, and partnering with leadership to meet goals.
• Operate with Excellence:You manage transactions, open and close the store, and use tools to track sales, labor, and budgets-keeping everything running smoothly.

Life in Our Stores

You’llbe part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands‑on,thoughtfuland rooted in connection to the outdoors and community.Are you our next Lead?

• Leadership Experience: You bring 1+ years of leadership and retail experience, with a natural ability to coach, motivate, and unlock potential in others.
• Guest‑Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Operational Excellence: Strong organizational, time management, and problem‑solving skills, with the ability to manage inventory, scheduling, and team performance.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Details:

Compensation: Hourly

#LI-Onsite

Hours:Full-Time | 5 days a weekCompensation:Salaried | Base + bonus

Growth At Arc’teryx: Growth happens through practice, feedback and the support of a wider community at Arc’teryx. As we open more stores across the region, new opportunities continue to emerge for teammates who want to build their skills and take on greater responsibility.What We Value In Our Teams: Our stores bring together teammates from a range of cultures, languages and backgrounds, and this mix shapes how we learn from one another and how we serve our guests.How We Hire: We keep our hiring process straightforward and thoughtful, and we review each application with care and will reach out if your experience aligns with what we’re looking for.Perks & Benefits:LIVE IT: Time and space to connect with nature and pursue a purposeful lifeScheduling Support: Predictable scheduling/ rota planning that supports team balanceArc' Adventure: An employee recognition program offering outdoor experiencesGrowth & Learning: Access to leadership training, skill‑building workshops and career development programsWellbeing Resources: Support programs that promote physical, mental and financial wellbeingGear Access: Generous employee purchase program + industry pro dealsCare & Repair: Access to product care guidance and repair services align with our ReBIRD commitment*Benefits may vary by role and location

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better. We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.

Live it.Get out there - the mountains make us better

Disruptive evolution.In pursuit of better. Always.

Commit.We set bold objectives and see them through.

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