Ask HR - People Manager Advisor

Ask HR - People Manager Advisor

Location: Birmingham Snowhill and Bristol Assembly

Salary: £34,299

Contract: FTC until 31/03/2027

Job ID: 63032

About the Role

Ask HR is a team of HR advisors providing support and guidance for all colleagues across BT Group. The team guides and coaches colleagues and managers on HR‑related tasks and where to find the latest guidance, aiming to resolve queries at the first point of contact. For complex queries requiring further investigation, Ask HR will guide or hand off to the relevant specialist team. Ask HR can be contacted via various channels, including calls, live chat, or by raising a case.

As part of Ask HR, the People Manager advice team provides invaluable day‑to‑day people advisory support to managers across BT Group. As an online advisor, you will support contact on a mixture of people related matters by guiding to policy and procedure, providing advisory support on informal and early‑stage formal case matters, escalating to people relations case professionals where necessary. The role will support the triage of new cases/queries through the ServiceNow queue, transferring cases into different assignment categories, and assessing case priority and complexity.

What you’ll be doing

• Answer calls from managers, providing clear, trustworthy advice on HR policies and procedures.
• Provide advisory support on informal and early‑stage formal case matters such as performance, conduct, absence, flexible working, and occupational health.
• Provide guidance on the necessary steps to raise a formal people relations (ER) case.
• Triage cases raised via ServiceNow, transferring and assigning cases based on complexity and priority by undertaking case checks.
• Contribute to the delivery of objectives and service level agreements.
• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
• Work closely with the People Relations Team to ensure smooth handover of case matters and that colleagues experience a ‘OneHR’ seamless service.

Essential Experience

• Knowledge of people relations processes such as sickness absence, performance management, grievance, and misconduct.
• A good general knowledge of UK employment legislation and people processes.
• Understand the need for confidentiality regarding documents processed, systems maintained, and access to confidential material within the HR community.

Desirable

• Experience of working with a variety of stakeholders.
• Experience of using HR systems / ability Able to learn/pick up how to use internal systems.
• Hold or be working towards Level 3 CIPD

Benefits

• Access to an online private GP 24/7 for you and your immediate family
• Market‑leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital‑intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer‑first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

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