Learner Support Lead - Study Programmes

Job Title: Learner Support Lead - Study Programmes

Location: Ipswich - travel to other sites in Suffolk and East Midlands

Salary: £36,000 - £39,000

Type: Full Time, Permanent

Essential Criteria

• Must have experience of working within a similar role within an education setting (post-16).
• Must possess strong communication and interpersonal skills, with the ability to engage with all learners effectively.
• A strong understanding of Safeguarding, Equality & Diversity.

Duties

• Lead and manage the Student Support team, ensuring they receive high-quality, confidential and impartial information, advice and guidance at every stage of their educational journey..
• Overseeing the team, providing ongoing guidance, supervision, 1:1s and performance reviews.
• Together with leading the team, you will work hands on as a Student Support Advisor, providing pastoral support, advice and guidance to learners throughout their learning journey, supporting a range of welfare, wellbeing and personal concerns.
• Monitor learner attendance, identifying trends and implementing appropriate interventions to improve engagement and reduce absence.
• Oversee safeguarding and wellbeing concerns, ensuring all issues are recorded, monitored and addressed efficiently and in line with relevant policies and procedures.
• Support learner engagement, enrolment, interviews, initial assessments, induction and ongoing CEIAG activities.
• Hold regular Student Support meetings and reviews, contributing to learner progress reporting, EHCP reviews and wider support planning.
• Work closely with the Head of Education, DSL and wider delivery team to ensure effective learner support and compliance with Ofsted requirements.

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