Welfare and Engagement Officer

Hybrid - this role can be performed from home more often than not.

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 2

Closing Date 15/10/2026, 12:00

Job Advert Description

Welfare and Engagement Officer

To provide support to a designated area of the workforce by being a local contact for delivering critical incident debriefings, resolving welfare issues whilst gathering intelligence about welfare and wellbeing issues. To support delivery of the Force Wellbeing Strategy & promotions and to work alongside the wider HR team to deliver engagement plans.

You will be required to demonstrate in your application the minimum requirement for the role:

• Experience and understanding of traumatic situations and their potential impact on individuals;
• The ability to build a rapport and engage with individuals and teams at all levels;
• Able to demonstrate openness and empathy in dealing with people;
• Excellent communication skills;
• An Understanding of mental health and wellbeing issues and the factors that contribute to these;
• Understanding the application of confidentiality;
• Experience of delivering training, briefings and awareness sessions to a variety of different people and groups;
• Excellent organisational skills with the ability to manage a busy workload and prioritise effectively;
• Ability to work on own initiative and as part of a team;
• Good record keeping skills and attention to detail;
• Be willing to successfully complete the North Wales Police training in Critical Incident ESTIP Debrief Model;
• Good IT skills, including evidence of use of Microsoft Office programs;
• Full driving licence and ability to travel within the Force area.

Competency and Value Framework (CVF) level? 1

We embrace diversity and welcome applications from everyone.

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