Clinic Coordinator

Cambridge Source: WhatJobs

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About Us

JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.

About the Role

As Clinic Coordinator at JD Healthcare, you will take a lead role in front-of-house operations — ensuring every patient, visitor and partner who comes through our doors receives a consistently exceptional experience. This is a role with real responsibility: you will supervise the reception team, manage complex patient queries and work closely with clinic management to keep day-to-day operations running smoothly and to the highest standards. If you thrive in a fast-paced, people-focused environment and want your work to carry real meaning, we would love to hear from you.

What You Will Do

Lead front-of-house operations, acting as the first point of escalation for reception-related queries and ensuring a welcoming, well-organised patient environment at all times
Manage complex patient queries, bookings and front-of-house processes with accuracy and efficiency, including appointment scheduling, patient registration and PRISM/HFEA portal administration
Process patient payments accurately and oversee end-of-day financial reporting and records
Support patient communication including post-consultation follow-ups, cost explanations and next-step guidance
Monitor and update patient outcome tracking lists to support reporting and follow-up processes
Oversee stock control for reception and clinic supplies, ensuring timely ordering and inventory management
Liaise with IT, maintenance and external partners to resolve operational issues and maintain clinic functionality
Support coordination of clinic events such as open days, contributing to continuous improvement and an exceptional patient experience (occasional weekend or bank holiday cover may be required)

What We Are Looking For

Essential

Excellent interpersonal and communication skills with the ability to create a warm, welcoming environment for patients and colleagues
Confident user of Microsoft Office (Outlook, Excel, Word, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
Strong ability to manage multiple priorities simultaneously, maintaining accuracy and meeting deadlines in a busy clinic setting
Friendly, empathetic and responsive approach to supporting patients throughout their journey

Desirable

Previous experience in a receptionist, front-of-house or customer service role, ideally within healthcare or a private clinic setting
Experience handling appointments, bookings and patient or customer enquiries
Familiarity with payment processing and basic financial administration
Experience working in a fast-paced, customer-focused environment