Mental Health Law Practitioner / Receptionist

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Mental Health Law Practitioner / Receptionist

Location: Cygnet Lodge / Cygnet Grange
Contract Type: Full Time
Hours: 40 hours per week, Monday to Friday
Salary: £29,110 per annum
Job Requisition ID: JR3609

Helping others improve and turn their lives around. There's no better feeling. It's what we do for thousands of people across more than 150 sites throughout the UK. Be a part of it.

We are currently recruiting for a Mental Health Law Practitioner / Receptionist to join our team across the Grange and Lodge.

This dual-role position combines responsibility for ensuring compliance with Mental Health Act legislation and providing a professional, welcoming reception service for patients, visitors, professionals and colleagues.

The successful candidate will be highly organised, approachable and able to manage a varied workload in a fast-paced healthcare environment.

Your Day-to-Day

Mental Health Law Responsibilities

• Ensure all procedures relating to the Mental Health Act 1983 and associated legislation are adhered to.
• Ensure the lawful detention of patients and the maintenance of accurate statutory records.
• Ensure all Mental Health Act documentation is securely stored and maintained.
• Receive and process section papers during working hours.
• Arrange correction of any errors relating to patient detention to ensure legal compliance.
• Ensure patients and nearest relatives are informed of their rights and support them in exercising those rights where appropriate.
• Maintain an up-to-date list of mental health solicitors and support arrangements for representation at hearings and appeals where appropriate.
• Liaise with clinical teams, external agencies and legal representatives as required.
• Support Mental Health Act audits and compliance monitoring activities.

Reception Responsibilities

• Deliver a professional and welcoming front-of-house service.
• Greet and assist visitors, patients, families and external professionals.
• Answer, screen and redirect telephone calls and email enquiries.
• Manage incoming and outgoing post and deliveries.
• Maintain visitor logs and site access procedures.
• Provide general administrative support to the hospital team.
• Book meetings, arrange appointments and support diary management where required.
• Ensure reception and public areas are maintained to a professional standard.

We Are Looking For Someone Who Has

• Previous administration and customer service experience.
• Experience working in a reception or front-of-house environment.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Good knowledge of Microsoft Office, including Word, Excel and Outlook.
• GCSEs (or equivalent) in English and Maths.
• The ability to work independently and manage competing priorities.
• Experience working within healthcare or mental health services is desirable.
• Knowledge of Mental Health Law and associated legislation is desirable.
• Knowledge of compliance and auditing requirements within healthcare settings is desirable.

In Return, You'll Receive

• Full training and induction.
• Regular coaching and support.
• Employee Discount Scheme.
• Company Pension Scheme.
• Company-paid Life Assurance.
• Smart Health Toolkit, including fitness programmes, nutrition consultations and health checks.
• Health Cash Plan.
• Subsidised meals whilst on duty.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →