Scheme Manager

We are recruiting on behalf of our client, a housing provider supporting residents aged 55 and over across sheltered housing schemes in Leicester and Blaby.

We are looking for an experienced and approachable Scheme Manager to provide day-to-day support at a Leicester-based scheme, with occasional cover at other local schemes.

This is an excellent opportunity for someone who enjoys working with older people, is confident working independently and can quickly settle into a role with limited training.

As Scheme Manager, you will be responsible for the smooth day-to-day running of the scheme and for providing practical support to residents. Many residents speak Gujarati or Hindi, so the ability to communicate confidently in either language is highly desirable.

Key Responsibilities of a Scheme Manager:

• Act as the main point of contact for residents, responding to day-to-day enquiries and providing practical assistance.
• Support residents with telephone calls, appointments, correspondence and general enquiries.
• Help residents read and understand letters, forms and other communications, including providing translation support where required.
• Liaise with contractors, housing teams and other services to report and coordinate repairs and maintenance issues.
• Arrange and coordinate appointments and assist residents in accessing relevant services.
• Carry out regular health and safety checks and ensure any issues are reported and followed up appropriately.
• Support the general upkeep, security and smooth running of the scheme.
• Maintain accurate records and complete relevant administration.
• Build positive working relationships with residents and identify any concerns that may require further support.
• Provide cover at other sheltered housing schemes across Leicester and Blaby when required.

We are looking for someone who:

• Has experience working with older people, ideally within sheltered or supported housing.
• Can communicate confidently in Gujarati or Hindi.
• Is approachable, patient and able to deal sensitively with residents from different backgrounds.
• Is organised and confident working independently with limited supervision.
• Has good communication and administrative skills.
• Is able to travel between schemes in Leicester and Blaby and holds a full driving licence.
• Is willing to complete a Basic DBS check.
• Can start promptly and become effective quickly in a short-term contract.

If you have experience in sheltered housing, supported housing, housing management or a similar resident-facing role, we would be keen to hear from you

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