Medical PA

The Head and Neck department are seeking an experienced medical PA to cover a fixed term position of 12 months within our unit. The post holder will be responsible for the provision of a comprehensive Medical P.A. service to our Head and Consultants.

This post is vital to the smooth running of the unit and you should possess excellent interpersonal, verbal communication and organisational skills. Experience of Medical PA duties and diary management is essential. Experience leading a team and working within a hospital is highly desirable.

Main duties of the job

The difference between the role of a Medical P.A. and that of a Medical Secretary is the level of responsibility. To undertake a Medical P.A. position, the post holder will need to either:

• Be the only secretarial member of staff working for the consultant, and hence will be required to cover a wide range of duties incorporating diary management and the co-ordination of all clinical / administrative / academic work.

Or:

• Take the lead role in the organisation of a consultant’s clinical practice (including the line management of other secretarial staff) where the size of the consultant’s practice justifies more than one member of staff to support it.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action your own electronic and paper mail and that of the consultant team, at least once a day.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
• To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.

Person specification

Education/Qualifications

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook

Experience

• Substantial previous medical secretarial experience
• Experience of diary management
• Previous experience of training other secretarial staff
• Previous experience of managing/ supervising staff

Skills Abilities/knowledge

• Understanding of medical terminology (especially oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team.
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to remain calm when under pressure and cope with unanticipated demands
• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service

Other Requirements

• Self-motivated to produce good quality work
• Demonstrable evidence of personal and professional development

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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