Executive Housekeeper

Oversee housekeeping and laundry operations to ensure standards are met

Ensure both departments provide the highest standards of excellence in products, physical atmosphere, and services

Maintain superior standards of cleanliness and quality in both public and staff areas

Prepare the annual departmental operating budget and financial plan. Operate within the budget through effective stock and cost controls, and well-managed schedules to accommodate upcoming occupancy

Set departmental targets, work schedules, and policies & procedures

Schedule routine inspections of all guest rooms and public areas to ensure that all fixtures, fittings, linens, and appliances are in good repair to meet guest satisfaction

Accumulate guest preferences and create a comprehensive guest relationship database

Manage daily staffing requirements, providing training, coaching, and regular feedback to improve staff performance

Closely monitor the work performance of outside contractors

Requirements

Bachelor’s degree in Hospitality Management or a related field

Minimum of 5 years of housekeeping management experience in a luxury hotel

Excellent command of written and spoken English and Chinese, including Mandarin

Good understanding of housekeeping management systems and processes

Attention to detail with the ability to multitask

Proven leadership, organizational, and interpersonal skills

Competitive remuneration package and career advancement opportunities will be offered to the right candidates.

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