Lead, Logistics (Vendor Returns)

* Lead the day-to-day coordination of the Amazon VRET operation, ensuring delivery aligns with agreed customer expectations and service requirements.* Manage daily operational workflow, ensuring service levels and customer commitments are achieved.* Monitor workload, productivity and operational KPIs across the team.* Provide guidance and direction to team members and operational stakeholders supporting the VRET operation, ensuring service consistency and operational excellence.* Act as the escalation point for operational issues, customer concerns and service risks relating to the VRET activity.* Ensure customer delivery appointments are arranged and managed within agreed service levels.* Maintain excellent relationships with Amazon customer stakeholders, warehouse partners and transport providers.* Manage exception activity, including failed deliveries, customer refusals, inventory discrepancies and delivery rebooking requirements.* Ensure all customer communication is professional, timely and solution focused.* Analyse operational performance data and identify opportunities for improvement.* Produce and maintain operational reports, dashboards and tracking tools.* Support automation and technology initiatives that improve operational accuracy and efficiency.* Develop and implement new procedures to improve service quality and operational productivity.* Ensure compliance with all company processes, SOPs and customer requirements.* Strong logistics leadership and people management capability.* Excellent organisational and planning skills.* Ability to prioritise workload and manage competing deadlines.* Strong commercial awareness and customer focus.* Excellent communication and stakeholder management skills.* Analytical mindset with strong problem-solving capability.* Ability to influence across departments and operational functions.* Positive, proactive and resilient approach.* Continuous improvement mindset with a focus on operational excellence.* Experience supporting operational service delivery, customer accounts or logistics coordination activities.* Previous experience within transport, logistics, warehousing or supply chain operations.* Strong understanding of inventory control and operational processes.* Experience managing customer-facing service activities.* Experience supporting customer stakeholder relationships and operational performance reviews.* Proven ability to manage multiple priorities in a fast-paced environment.* Experience using Microsoft Office applications, particularly Excel and Outlook.* Strong reporting and analytical skills.### Join Our Talent CommunityWe're looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.
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