Hotel Front Office Manager

Welcome to Delta Hotels by Marriott, Bristol City Centre - Where Hospitality Meets Opportunity Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK's most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both. But the real heart of our hotel is our people. At Delta Hotels by Marriott, we're committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do - offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity within our Front Office team as the Front Office Manager where you will be responsible for leading and inspiring the team to deliver an exceptional guest experience from arrival through to departure.

The Role

You will be:

• Leading and overseeing the Front Office operation, creating a welcoming, professional and positive environment for guests and team members.
• Responding to and resolving guest concerns promptly and professionally.
• Reviewing guest feedback and performance data to identify trends, opportunities and areas for continuous service improvement.
• Recognising and celebrating team member achievements and ensuring recognition is acknowledged.
• Managing team performance and conducting performance reviews and appraisals.
• Reviewing staffing levels and schedules to ensure appropriate coverage whilst balancing operational requirements with the delivery of excellent guest service.
• Working collaboratively with other hotel departments to ensure effective communication and delivery of an exceptional guest experience.
• Ensuring the Front Office team consistently represent the hotel’s values, standards and commitment to outstanding guest service.

What do you need to apply?

We are looking for an experienced hospitality professional with experience in Front Office leadership within a hotel environment. You will have a strong understanding of Front Office operations and have a genuine commitment to delivering exceptional guest experience. You will enjoy motivating, coaching and developing teams while creating a positive working environment. We are also looking for someone who is proactive, adaptable and committed to continuous improvement whilst focusing on guest experience.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!

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