Service Excellence Specialist - Customer Care

EasyJet is seeking a Service Excellence Specialist in Glasgow to join our customer care team. This office-based role requires delivering empathetic, clear, and professional service to vulnerable customers and those with brand-sensitive issues, across phone and email channels.

You will own each case, manage multiple systems, and maintain high standards of integrity and responsiveness. We offer full-time hours (Mon-Fri 09:00-18:00) with potential weekend/hours adjustments, a 2-week training

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