Retail Supervisor – Nespresso, Fenwick

Contract: Full-time 12 month FTC
Tenant: Nespresso, Fenwick
Positions open: 1

We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Fenwick , Newcastle location.

Nespressois a name synonymous with luxury, innovation and sustainability. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.

Your key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.

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