Senior Business Support Assistant - Renfrewshire Specialist Community Paediatric Team

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for a Senior Business Support Assistant to join Specialist Children’s Services in Renfrewshire. As part of the Business Support Team, you will provide comprehensive secretarial and administrative support to the Neurodevelopmental Pathway, Child and Adolescent Mental Health Services (CAMHS) and Community Paediatric Teams while helping to ensure the smooth day-to-day running of the service. This is a varied and rewarding role where you will work closely with multidisciplinary teams, support colleagues and make a meaningful contribution to services that positively impact children, young people and families. Working with NHS Greater Glasgow and Clyde offers excellent opportunities for development, collaboration and the chance to be part of one of the largest and most respected healthcare organisations in the UK.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

• Full-time, Permanent
• You will be based at The Aranthrue Centre
• Working Pattern: Monday - Friday 09:00 am - 17:00 pm

Key responsibilities:

• Provide comprehensive secretarial and administrative support to multidisciplinary clinical teams
• Supervise the day-to-day administrative function of the service and provide support and guidance to Band 2 and Band 3 staff
• Manage appointments, patient enquiries and correspondence using electronic patient management systems
• Produce reports, letters, presentations, statistical information and other service documentation to a high standard
• Maintain accurate records, databases and filing systems while supporting referral management processes
• Support the delivery of audits, data collection, service improvement initiatives and workforce information processes
• Act as a professional first point of contact for patients, families, staff and partner organisations, ensuring a high standard of customer service

Knowledge, training, qualifications and/or experience required to do the job:

• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, SVQ Level 3 in Administration or significant relevant equivalent practical experience
• Demonstrable competence in the use of a range of computer packages such as Microsoft Office applications and electronic information systems
• Relevant experience within a busy administrative, business support or secretarial environment
• Excellent organisational skills with the ability to manage competing priorities and work independently
• Strong communication and interpersonal skills with the ability to work effectively with staff, patients, families and external agencies
• Advanced keyboard and typing skills with a high level of accuracy and attention to detail
• Ability to supervise staff, use initiative, solve problems and contribute positively to service delivery and improvement initiatives

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

For an informal discussion, please contact: Kevin McGowan, Assistant Business Support Manager, on or

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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