Senior Business Support Officer

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Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Children's Services

Job Introduction

Senior Business Support Officer

Children and Young People Directorate Dudley Metropolitan Borough Council

Are you an experienced administrator with excellent organisational skills and a passion for delivering high-quality support services ?

We have an exciting opportunity for a motivated and highly organised Senior Business Support Officer to join our Children and Young People Directorate . This role is integral to ensuring the smooth operation of key services, providing comprehensive business support , and helping to deliver positive outcomes for children, young people and families across Dudley .

About the Role

As a Senior Business Support Officer, you will work with a good degree of autonomy and be responsible for a range of administrative and support functions . You will play a key role in supporting statutory processes, managing financial administration, maintaining accurate records and ensuring excellent customer service standards are delivered .

Your responsibilities will include:

• Organising and attending Stage 2 appeal meetings and producing accurate minutes.
• Communicating outcomes of appeals to parents and carers.
• Processing invoices, payments, purchase orders and budget-related administration.
• Supporting the management of incoming calls, emails and enquiries.
• Arranging meetings, events, venues and equipment.
• Maintaining and updating information across key systems.
• Supporting colleagues across the service with general business support functions.
• Liaising with parents, carers, contractors and partner agencies in a professional and customer-focused manner.

About You

We are looking for someone who:

• Has substantial office administration experience, including operating and developing administrative systems.
• Has experience of minute taking and producing accurate records of meetings.
• Holds an NVQ Level 3 qualification in Office Management (or equivalent), or can demonstrate an equivalent level of knowledge and experience.
• Has excellent communication and customer service skills.
• Is confident using a wide range of ICT systems and digital solutions.
• Demonstrates strong organisational, literacy, numeracy and keyboard skills.
• Is committed to equality, diversity, inclusion and providing excellent public services.

What We Offer

At Dudley Council, you'll be joining an organisation committed to being:

A community-focused, financially resilient, collaborative and sustainable council delivering the services required to support and meet the essential needs of residents, businesses and the local economy.

We offer:

• Flexible and supportive working arrangements.
• Learning and development opportunities.
• Generous annual leave entitlement.
• Access to employee wellbeing support.
• The opportunity to make a meaningful difference to local children, young people and families.

Additional Information

• The successful candidate will be required to work onsite a minimum of three days per week.

Workplace Attendance: Working in the office 3+ days a week (pro-rata)

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

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