Custom Programs Assistant – temporary role

Summary of position:

The Custom Assistant works as part of a small team under the supervision of the Custom Program Coordinator and plays a crucial role in the successful delivery of extra-curricular experiential learning opportunities for our summer Custom Programs. The position will involve a combination of administrative tasks and student support and will require regular travel around the city.

Full time, fixed term: 1st December 2026 – 31st July 2027

Primary Responsibilities:

• Support & supervise students during activities and excursions as assigned by the Custom Program Coordinator. This includes but is not limited to: local excursions, day trips, and overnight trips.
• Prepare welcome materials for groups including core program details such as accommodation check-in/out procedures, itineraries, etc.
• Assist with arrival day logistics including monitoring flight information, welcoming students at the airport, transporting them to their accommodation, and overseeing check-in.
• Act as a key point of contact for students, faculty members, and/or institutional representatives when required.
• Be an ambassador for the UK and share your enthusiasm for local culture with students and faculty.
• Monitor and respond to emails in the London Custom inbox and assist with other administrative tasks as required.
• Generate content for CIEE London’s social media platforms.
• Perform on-call responsibilities as assigned by the Custom Program Coordinator where required.
• Liaise with other CIEE departments where necessary to ensure cohesion between programs.

Person Specification:

Essential:

• Authorization to work in the UK. CIEE does not sponsor this position
• Bachelor’s degree or equivalent.
• Exceptional organizational skills with the ability to carry out multiple tasks effectively with attention to detail.
• Strong intercultural communication skills, both written and verbal, with the ability to create positive and inclusive team dynamics among diverse groups.
• Knowledge of London and confidence in leading groups around the city.
• Ability to respond quickly and adapt to changing circumstances including occasional out-of-hours work during busy periods as required.
• Detail-oriented, proactive, with the ability to work effectively both independently and as part of a team.
• Proficiency using Microsoft Office Suite.

Desirable:

• Previous experience in program administration, customer service, or related field.
• Experience working with US students and/or a deep understanding of US culture and education systems.

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