Water Operations Analyst

Job Details

This fixed term contract for up to one year, based in London, supports the safe operation of the clean water network across South London.

The Water Operations Analyst works alongside Systems Optimisation Engineers and Leakage teams to maintain reliable supplies, manage pressure and resolve network issues.

Duties include investigating pressure problems, customer complaints and alarms, supporting planned isolations and optimisation projects, and assisting during emergencies to limit disruption.

Applicants should possess strong analytical skills and the ability to interpret operational information.

Salary ranges from £34,820 to £40,000, dependent on skills and experience, working full time.

What you'll be doing as a Water Operations Analyst

• Investigating pressure issues, customer complaints and network alarms, using data to understand problems and identify solutions.
• Supporting planned network isolations and optimisation projects.
• Assisting during unplanned and emergency events to minimise disruption to customers.
• Helping investigate longer-term network issues, including low pressure, low flows, resilience and network integrity.
• Making sure network activities follow the correct operational and risk‑management procedures.

Base location and working hours

Base location: South London, Stroud Green CR0 8YY – office based.

Working hours: 9 am to 5 pm (or 8 am to 4 pm) Monday to Friday.

What we’re looking for

• A degree in a technical discipline such as engineering or science would be advantageous, or equivalent practical experience.
• An interest in hydraulic systems, water networks and clean water operations.
• Strong analytical and problem‑solving skills, with the ability to interpret operational and performance data.
• Good communication skills and confidence working with a wide range of stakeholders.
• A proactive approach and genuine willingness to learn and develop a long‑term career in the water industry.
• A full UK driving licence and access to transport would be helpful (but not essential) as some travel across the Thames Water area required for this role.

What's in it for you?

• Salary: £34,820 up to £40,000 depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.

We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.

As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

Learn more.

We’re committed to being a great, diverse, and inclusive place to work.

We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers.

As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It’s also a great opportunity to learn more about our business and meet colleagues.

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