Preferred Customer Associate

Job Description

Marken, UPS Healthcare Precision Logistics, the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose

To coordinate and manage shipment bookings and transportation activities, ensuring customer shipments are processed accurately and delivered within agreed timelines while maintaining full visibility throughout the logistics journey. The role acts as a key point of contact for customers, shippers, internal offices, and service providers, providing exceptional service, resolving queries, and ensuring all documentation and operational requirements are completed in accordance with company procedures.

Main Duties and Responsibilities

• Booking and processing booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken's internal database (where necessary).
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.

Requirements

• Fluency in French language, written and spoken
• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required.
• Weekend coverage required in Customer Services in some cases

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

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