Business Support Officer

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Job details

Job reference REQ05963 Date posted 23/09/2026 Application closing date 16/10/2026 Location The Quays Salary £25,614.00 -£26,427.00 per annum Pro Rata Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 15.3% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities. Contractual hours 15 Basis Part time Job category/type Administration and Business Support Attachments JDPS Business Support Officer PPP 2026.docx Reasons to work for NPTCBC.pdf

We are currently seeking a Business Support Officer to join our Planning & Public Protection team within the Environment and Regeneration Directorate.

This is a permanent, part-time role for 15 hours per week. You will provide a wide range of general administrative support to the Environmental Health & Trading Standards Service and help maintain excellent standards of customer service.

Your main responsibilities will include:

• Processing documents and creating, storing and retrieving records.
• Inputting data and using a range of computer systems.
• Undertaking scanning, filing, photocopying and other general office duties.
• Answering telephone calls, taking messages and recording reports and complaints.
• Sorting and registering incoming mail and arranging the despatch of outgoing mail.
• Distributing information and collecting and collating data, including annual leave and sickness records.
• Assisting the Business Manager with debtor invoices, requisitions for goods and services and records of expenditure.
• Maintaining safe systems of work, supporting equal opportunities and providing excellent customer service at all times.
• Championing innovation, digital development and data-led decision-making to improve service efficiency, assurance and customer experience.

Do you have:

• The ability to undertake a varied range of administrative tasks by following clear rules, procedures and established techniques?
• The ability to make basic work decisions and resolve routine job-related problems?
• Good communication and listening skills, with the ability to exchange information and provide routine explanations and advice?
• Word processing skills to Level 2 standard and the ability to use office equipment and computer systems?
• The ability to read, check, sort, record and prioritise information accurately, and to plan and organise your own workload?
• The ability to work effectively as part of a team and deal tactfully and diplomatically with sensitive situations?

An NVQ Level 2 in Business & Administration, or an equivalent qualification or equivalent experience, is desirable. Experience of Excel and PowerPoint to Level 2 standard and a basic understanding of corporate policies and procedures would also be beneficial.

About us:

We believe in rewarding and recognising our colleagues’ efforts and achievements. We also believe that there’s life at work and life outside of work. We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you’ll be rewarded with a range of attractive benefits and support to help you live your best life.

• Hybrid working (in some roles) and flexible working schemes to improve your work life balance
• Benefit from a competitive employee package witha remarkable 15.3% employer pension contribution
• Enjoy a holiday entitlement of 25 days, rising to 32 days after 5 years’ service, plus 8 bank holidays and one extra statutory day.
• Access discounted gym membership with Celtic Leisure
• Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
• Purchase a new car through Tusker salary sacrifice scheme
• Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

If you would like to start a rewarding career with a company that values and invests in its employees and you have the necessary experience and qualifications, this could be your dream job and we would love to hear from you.

Your workstyle will be a mobile hybrid worker in this role, giving you flexibility to work from home and from Council workplaces, subject to service requirements.

For an informal discussion, please contact Paul Davis.

DBS requirements:

There is no requirement for a DBS check for this post.

Welsh Language Requirements:

Welsh language skills are not required.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant.

At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to Team NPT.

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