Operations Team Leader - Drivers

Southampton Source: WhatJobs

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We are currently looking for an Operations Team Leader – Driver to join the team at our Southampton Community Equipment Service Centre . You'll be leading and supporting a team of Driver Technicians, combining hands-on delivery work with day-to-day leadership, to help us deliver a high-quality, compliant, and customer-focused healthcare equipment service.

As Operations Team Leader – Driver, you'll oversee the delivery, installation, repair, collection and maintenance of community healthcare equipment within people's homes and associated locations such as care homes, hospitals and schools across Southamptn, while coaching and guiding a team of Driver Technicians to consistently meet Millbrook Healthcare's standards.

Millbrook Healthcare Group works in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home, which can make a significant impact in giving people the confidence to live more independently.

Responsibilities:

Act as a role model for Driver Technicians, promoting Millbrook Healthcare values and best practice, and provide on-the-job coaching, guidance and support to delivery teams
Overseeing our fleet in Southampton – owning the maintenance schedule and ensuring weekly vehicle checks are carried out
You'll hold check-ins with drivers and assess customer interaction and driving standards
Ensure a full daily debrief for all driver technicians
Closing of orders – ensuring all orders from the previous day are completed and closed correctly; you'll run daily/weekly reports to support with this
Working closely with the Warehouse and Customer Services teams to ensure SLAs are met
Support the Operations Manager at weekly team briefs
Assist with team scheduling, route planning, and workload distribution
Act as first point of escalation for driver technician related operational issues, service user concerns, and technician queries
Ensure compliance with health and safety regulations, manual handling practices, infection control, and safeguarding policies
Support induction and training of new drivers, with eventual competency sign-off

Skills and experience:

Proven experience in an operational, logistics, or delivery-based leadership role, including experience managing or supervising field-based teams
Knowledge of stock control and logistics
You'll have experience of work scheduling and planning
Excellent customer service and communication skills are essential
You must hold a full UK driving licence (minimum 2 years) with no more than 6 points
Good IT literacy and confidence using operational systems
Strong understanding of health & safety and compliance requirements

What can we offer you?

40 hours per week, Monday to Friday
Company Pension Scheme
Life Assurance
Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard-working and talented individuals to become part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users' lives
Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.