Fisheries Support Officer - H/F

CLS, a subsidiary of CNES and CNP, is a company with an international remit, and has been a pioneer in the provision of Earth observation and monitoring solutions since 1986.

Its vision is to devise and deploy innovative solutions to understand and protect our planet and manage its resources sustainably.

As the long-standing operator of the Argos beacons, CLS – with over 1,200 employees worldwide, across nearly 41 sites in 20 countries, and an annual turnover of nearly 220 million euros in 2025 – ranks among the leading specialists in satellite services, utilising the most advanced space technologies combined with software engineering and data science.

The company operates in five strategic business sectors:

• environmental and climate monitoring,
• maritime safety,
• mobility,
• energy and infrastructure.

In particular, the company provides satellite services based on:

• the tracking and collection of environmental data (200,000 transmitters are processed each month, including drifting buoys, transmitters fitted to animals, fishing fleets and merchant vessels, etc.),
• the observation of oceans and inland waters (more than 20 instruments, carried on board satellites, provide CLS with daily information on the world’s seas and oceans),
• and the monitoring of land and maritime activities (nearly 20,000 radar and optical images and several hundred hours of flight time recorded by drones are processed and analysed each year).

About the Role

We’re looking for a proactive and organised individual to join our small-scale fisheries (I-VMS) team. This is a varied, hands‑on role combining customer support, technical coordination, and operational responsibilities.

You’ll be supporting fishers using our monitoring devices, helping resolve issues, coordinating installations, and ensuring smooth day‑to‑day service delivery.

Key Responsibilities

• Provide telephone and email support to fishers using our devices
• Diagnose issues and arrange engineer visits where required
• Report service availability and device performance to the MMO
• Dispatch equipment for new orders
• Coordinate installations with our network of installers
• Manage stock and maintain accurate inventory records

About You

• Strong communication skills (phone and email)
• Highly organised with good attention to detail
• Able to manage multiple tasks and priorities
• Comfortable working with systems and reporting
• Experience in support, operations, or logistics preferred
• Experience in small‑scale fisheries or the marine sector is a plus
• Must live within a reasonable commuting distance of Hornchurch due to limited transport links
• Hybrid working after probation
• 28 days holiday
• Supportive team environment
• Opportunity to work in a growing sector supporting UK fisheries

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