Reception Agent: Guest Experience & Upsell Expert

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar is seeking a Reception Agent to warmly welcome guests from arrival to departure, ensuring a memorable stay. You will check-in/out, handle requests, and contribute to guest satisfaction.

The role requires fluent English, cash/card payments handling, and a proactive, guest-focused mindset. Morning or afternoon shifts available, with opportunities to upsell and promote hotel facilities.

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