Medical Secretary - West Home Treatment Team

Medical Secretary - West Home Treatment Team

Band 3

Main area Medical Secretary Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Role to include weekend working as part of a rota system for the wider crisis service) Job ref -A

Site Longreach House Town Redruth Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 15/10/ :59 Interview date 03/11/2026

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An opportunity has arisen for an enthusiastic, adaptable and well-motivated Medical Secretary to join the Home Treatment Team. The post holder should demonstrate a caring and sensitive approach to their work along with a good sense of humour.

To be part of the Home Treatment and wider Initial Response Service admin team and to ensure high levels of service are provided at all times, across the service, providing service support overall when required.

This is a full-time position working 37.5 hours per week, providing cover across 7 days on a rota system.

Main duties of the job

• To provide a high quality secretarial service to the medical team.
• To maintain confidentiality at all times and sensitivity when dealing with contentious and complex information.
• Co-ordinate and organise action arising from correspondence and ensure prompt and efficient response, as require, by the Doctors. Co-ordination with other professionals, outside Agencies, legal staff, Trust staff etc
• Responsible for up-to-date maintenance of diaries for the medical team.
• Maintain waiting list to ensure clients are seen within key target times.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Qualifications & Experience

• RSA/OCR III Word‑Processing or equivalent qualification or experience
• NVQ 3 Business Administration or equivalent knowledge or experience
• RSA/OCR II Audio‑Typing or equivalent qualification or experience
• Computer literate with experience of spreadsheets and databases
• Previous experience of working in an office environment
• Previous experience working as a secretary in the NHS

Skills and Aptitude

• Excellent communication and interpersonal skills
• Ability to meet deadlines and work under pressure whilst remaining calm
• Ability to manage own workload and work independently
• Ability to prioritise and work on own initiative

Knowledge and Abilities

• Knowledge of medical terminology
• Knowledge of the Trust's electronic information systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1‑4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on

Name Jodie Whitford Job title Business Support Manager Email address Telephone number Additional information

Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction

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