Supporter Escalations Executive: High-Impact Case Lead

Manchester United is seeking a Supporter Escalations Executive to manage high-volume investigations, sanctions, appeals and escalations in a malevolent environment. You will use AI, spreadsheets and CRM data to identify patterns, communicate empathetically with supporters, and ensure fair outcomes aligned with club policy and data protection rules.

Based in Manchester - Old Trafford, you will collaborate with Ticketing, Supporter Services, Security, Legal and Compliance, delivering consistent

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