Customer Experience Centre Lead – SLA & Escalations

Jones Lang LaSalle Incorporated (JLL) seeks a Customer Experience Centre Manager to lead the operational delivery of the CEC for HSBC across ~350 sites. Based in Birchwood/Warrington, you will oversee scheduling, team communication, and timely escalation resolution in line with JLL standards.

You will manage prioritisation, SLA compliance, and vendor coordination while driving effective delegation, process improvement, and cross-team collaboration within WE&O and HSBC branches as required.

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